If you see the above error message (it might be translated automatically to your language), something has gone wrong with verifying your purchase.

As we sell licenses via our e-commerce partner FastSpring, we need to delegate all purchase error inquiries directly to FastSpring’s technical support team. We therefore encourage you to reach out to FastSpring directly via fastspring.com/consumer-support-form.

Unfortunately, we’re not equipped to help with payment issues or errors directly since FastSpring is responsible for all of our purchase traffic through our website and retains all details related to failed purchase attempts that are needed to solve payment issues. They should get back to you in less than 24 hours.

If there are any required fields in the support form that you don’t have information for (e.g. order ID), just fill in “NA”.