support / Licenses and upgrades
Second-hand licenses
Resell your license as 2nd hand
Our perpetual (non-Rent-to-Own) licenses are eligible for 2nd hand resells.
The transfer can not be initiated by the user through the iLok License Manager like some other plug-in licenses. All transfers have to go manually through us. A fee of $15 applies to each transfer (per license).
Here’s the procedure:
- Fill in the license transfer form. If you want to sell multiple licenses, you’ll have to go through this procedure individually for each license.
- You will receive an order confirmation email along with an “Action required” email to the email address you provided (your iLok email address). Please read and follow the instructions in the latter email. Check your spam folder, too!
- Once you’ve followed the instructions and confirmed the transfer, the process will take from one to two business days for our personnel to check and complete. oeksound support will inform you when the license is transferred, and you will be asked to inform the recipient about their new licenses.
Please note:
- oeksound claims all right to reject license transfers. Please make sure that you provide the correct information when requesting a license transfer. Different names, email addresses, or other inconsistencies will be flagged and investigated.
- All transfers are final. The transfers cannot be reverted after completion, so please be sure about every detail. If you purchase a license transfer but decide not to confirm the transfer, oeksound is not obliged to return the license transfer fee.
- Rent-to-own licenses cannot be transferred. Once the rent-to-own subscription has been completed (paid in full) on one iLok account and you have received a perpetual license for the plug-in, the perpetual license can be transferred to another iLok account.
- Licenses must be at least one (1) month old. This means that if you’ve just purchased a license and want to sell it, you’ll have to wait for one month (30 days) until a transfer can be made.
- An upgrade license cannot be sold by itself. This means that both your license for Soothe2 and your upgrade license for Soothe3 will be revoked, and your buyer will receive a full license for Soothe3. Keep this in mind while considering your price.
- If you own an upgrade license for Soothe3, you can’t sell Soothe2 by itself. In this case, both the full license for Soothe2 and the upgrade license for Soothe3 will be revoked. The same applies for soothe2 upgrade licenses and soothe(1) full licenses.
- Complementary Soothe / Soothe2 licenses included with Soothe2 / Soothe3 license will be revoked as well.