Get back lost activation
Lost access to your computer?
To get back an activation from a computer that you can’t access anymore, you’ll need to perform a machine reset. To request a machine reset, please right-click on the location that can’t be accessed anymore to choose “Report as Unusable” in the left-hand sidebar of the iLok License Manager. Fill in some details and hit “Submit request”. The iLok License Manager may tell you that you need to send a message to the developers, but this is unnecessary as we’ll get notified automatically. We approve machine reset requests usually during the same day or the next, depending on weekends and holidays.
For older versions of the iLok License Manager program
If for any reason you have lost access to a machine that your license for any plug-in from us (excl. Soothe ver. 1.1.4 and earlier) is activated, we can reset that location for our licenses. We’ll need you to contact us and provide your iLok user ID and the Location ID of the redundant machine.
The Location ID can be found by right-clicking on the lost machine to “Show Details” in the left-hand sidebar of the iLok License Manager program. The Location ID looks like this:
XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Please note, that the Location ID is not the name of the machine, which could be e.g. Joel’s MacBook Pro or DESKTOP-XXXXXXX
Broken, lost or stolen iLok USB dongle?
If something was to happen to your iLok dongle, the first thing to do is to report the loss, theft or damage of the iLok dongle to PACE / iLok here. When we know a bit more about the situation, we will provide new licenses if you haven’t purchased insurance from iLok that covers your licenses.
If you already have an RMA number for your lost or stolen iLok dongle, pelase contact us and give us the RMA Number you received from PACE / iLok as well as your iLok account ID. We will revoke your old license/s and deposit new one/s in replacement.