support   /  Technical and troubleshooting

Trial expired, projects not opening

We’re very sorry for the inconvenience. In some cases, after a trial license for Soothe2, Bloom or Spiff has expired and opening sessions that contain any of the above, the session won’t open properly and/or the DAW will quit. It is our understanding that these cases are very system-specific and hence we haven’t been able to find a cure yet.

There’s an easy fix for this though: you just need to uninstall the plug-in that’s causing the issue.

To uninstall on macOS, please download our uninstaller program from the bottom of our downloads page.

To uninstall on Windows 10, please use the “Add or Remove Programs” -function.

To uninstall on Windows 11, please press Win+I to open the settings panel. Go to “Applications”, select the plug-ins and click on “Uninstall”.